Refund policy
45 Day Returns and Exchanges
Eligible products may be returned or exchanged within 45 days from the original ship date.
Returns are not accepted after 45 days. However, warranty coverage outlined below may still apply.
Free Returns (Optional at Checkout)
Free Returns is an optional add-on offered at checkout for a small fee, shown before you pay.
If you purchase Free Returns: you receive a prepaid return shipping label for eligible returns and exchanges made within 45 days of the original ship date, and no return fees apply: the $9 return shipping fee and the restocking fee (see Return Fees below) are both waived.
If you do not purchase Free Returns: the return fees below apply.
Please note:
- Free Returns must be selected at checkout. It cannot be added after an order is placed.
- The Free Returns fee is non-refundable.
- Free Returns does not change which items are eligible for return (see Return Eligibility below).
Refunds for Shipping Delays
We actively track every shipment after it leaves our facility to help ensure timely delivery. If your order is more than 5 business days past the promised delivery date, you are eligible for a 20% refund.
Many delayed shipments still arrive shortly afterward, so allowing a few extra days is often helpful. If you want an update at any time, our support team is ready to assist.
Return Eligibility
Custom Prescription and Replacement Lenses
These products are custom manufactured. Returns, refunds, or remakes are not available for:
- Incorrect prescription details
- Wrong PD measurements
- Incorrect frame model information
- Changes of mind after ordering
Because these lenses are custom cut, they cannot be reused or resold. This applies whether or not Free Returns was purchased.
Non-Prescription (Plano/Cosmetic) Lenses
May be returned within 45 days if unused and in original condition. Return fees apply (see Return Fees below).
Frames and Non-Custom Accessories
Follow the standard 45 day return and exchange policy. Return fees apply to frames (see Return Fees below).
Return Fees
If you did not purchase Free Returns, the following will be deducted from your refund for no-reason returns of non-prescription lenses or frames:
- $9 return shipping fee, per order, whether or not you originally paid for shipping.
- Quality check and restocking fee: 8% of the price of each item priced under $50, or 5% of the price of each item priced at $50 or above.
Example: Returning a $120 frame without Free Returns: $120 − $6 (5%) − $9 = $105 refund. With Free Returns: $120 refund.
These fees do not apply if you purchased Free Returns, to items confirmed damaged or defective upon arrival, to orders where we made a mistake, or to warranty claims.
Starting a Return or Exchange
All returns and exchanges must be started within 45 days of the original ship date through our customer return portal. Enter your order details there to begin. If you purchased Free Returns, your prepaid label is issued through the portal once your return is approved.
Include inside your return package:
- Item(s) in the original case with all accessories
- A note with your RA number and a short description of the issue
- Your order number and account email
If requesting a defect inspection, include a copy or photo of your prescription when applicable. Full sets must be returned for replacements, including frames, lenses, and case.
Exchanges
Preference Exchanges Within 45 Days
Eligible items may be exchanged within 45 days of the original ship date. Return shipping is covered if you purchased Free Returns at checkout. Otherwise, you cover return shipping, and return fees apply.
Damaged, Defective, or Our Error
If an item arrives damaged or defective, or we made a mistake on your order, we will replace it at no cost after inspection and approval.
Refund Process
Once your return is received and inspected, we will email you with the approval status.
Approved refunds are issued back to the original payment method, minus any applicable return fees. Processing times depend on your bank or payment provider.
If you did not purchase Free Returns and used a prepaid return label supplied by us, its cost may also be deducted from your refund.
Original shipping fees and the Free Returns fee are non-refundable.
Missing or Delayed Refunds
- Check your bank or card statement
- Contact your payment provider for processing updates
- If there is still no record, email vip@lifeartvision.com
12 Month Limited Manufacturing Warranty
All products include a 12 month limited warranty covering manufacturing defects only, such as:
- Incorrect lens fabrication
- Coating failure or peeling
- Structural frame defects
Anti-reflective coatings and photochromic films are included under this coverage.
If a manufacturing defect is confirmed, we will remake or replace the item at no charge.
If you paid to ship back an item that is later confirmed defective, we reimburse return shipping costs up to $7.
This warranty does not cover normal wear and tear, accidental damage, errors in prescription or frame information provided during ordering, or damage to frames caused by improper installation, removal, or handling of replacement lenses.
Return Shipping Information
Unless you purchased Free Returns at checkout, customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method and adding insurance for items valued over $75. We are not liable for lost return shipments that cannot be confirmed as delivered.
Return Address
J&S Sincere Vision Inc.
33 Hammond, Suite 210
Irvine, California 92618
United States
Write your RA number clearly on the outside of the package.
Gift Orders
If the product was marked as a gift and shipped directly to you, you will receive store credit for approved returns, minus any applicable return fees.
If the order was not marked as a gift, refunds are issued to the original purchaser.
Order Information Responsibility
Before placing your order, carefully confirm:
- SPH
- CYL
- Axis
- PD
- Correct frame model number
LifeArt Vision is not responsible for incorrect or incomplete information submitted at checkout.
Need Help?
Customer Support: vip@lifeartvision.com
