Refund policy

45-Day Returns & One Complimentary Exchange

You may return or exchange eligible items within 45 days of the original shipping date.
One complimentary exchange per order. Additional exchanges or replacements may incur charges.
After 45 days, returns are not accepted. Warranty support (below) remains available.

Refunds on Delayed Deliveries

We work hard to make sure every order arrives on time, and we monitor your shipment from the moment it leaves our warehouse. If your package is delayed, here is how refunds work:
If your order is more than 5 business days past the promised delivery date, you are eligible for a 20% refund.
Most delayed packages still arrive within a few extra days, so we recommend allowing a little more time. If you ever have questions about your delivery, reach out anytime and our team will help.

What’s Eligible / Not Eligible

Prescription & Replacement Lenses: These are custom-made. Returns, refunds, or remakes are not available for customer input errors (e.g., wrong prescription, PD, or frame model) or change of mind once the order is placed. If incorrect details are submitted, lenses must be discarded and cannot be reused.
Non-prescription lenses (e.g., cosmetic/plano) may be returned if unused and in original condition within 45 days.
Frames and non-custom accessories follow the 45-day return/exchange terms above.

How to Start a Return or Exchange (RA Required)

Request an RA number within 45 days of delivery: service@lifeartvision.com (or use chat/call).
Include in the parcel:
- The product(s) in the original hard case and any accessories
- A note with your RA# and a short description of the issue
- Your order number and account email (member ID).
- If you’re requesting an inspection for a defect, include a copy/photo of your prescription (if applicable).
Ship to the address under Return Shipping & Address below. To receive a replacement, return the complete item (frames, lenses, case, etc.).

Exchanges

Preference-based exchange (within 45 days): One complimentary exchange per order. You’re responsible for return shipping (see options below).
Defective/damaged on arrival: We’ll exchange for the same item at no charge once inspected/approved.

Refunds

After we receive and inspect your return, we’ll email your approval status.
Approved refunds go to your original payment method. Posting times vary by bank/processor.
If you used a prepaid return label from us, the label cost may be deducted from your refund.
Shipping costs are non-refundable.

Delayed or Missing Refunds

Check your bank or card statement.
Contact your payment provider for posting delays.
Still no update? Email service@lifeartvision.com.

12-Month Limited Warranty (Manufacturing Defects)

All products carry a 12-month limited warranty for manufacturing defects only (e.g., incorrect fabrication, peeling coatings, defective frames).
AR coating and photochromic films are covered within this same 12-month period.
If our inspection confirms a manufacturing defect, we will remake/replace at no charge.
If you paid out of pocket to return an item later confirmed defective, we will reimburse up to $7 of your return shipping.

This warranty does not cover normal wear and tear, accidental damage, issues caused by incorrect prescription or frame data provided by the customer, or damage to frames caused by improper installation, removal, or handling of replacement lenses.

Return Shipping & Address

Customers are responsible for return shipping. Use a trackable service; consider shipping insurance for items valued over $75. We are not responsible for lost or unconfirmed return shipments.
If you prefer, you may request a prepaid return label; the label cost will be deducted from any refund (defect-approved inspections excluded as noted above).

Ship all returns/exchanges to:
J&S Sincere Vision Inc.
33 Hammond, Suite 210
Irvine, California 92618
United States
(Include your RA# on the outside of the package.)

Gift Orders

If the item was marked as a gift and shipped directly to you, you’ll receive gift credit for the value of your return.
If the gift wasn’t marked as such or was shipped to the gift giver, the refund goes to the original purchaser.

Responsibility for Order Details

Before ordering, double-check: SPH, CYL, Axis, PD, and the exact frame model number.
LifeArt Vision is not responsible for incorrect or incomplete information submitted by the customer.