Free standard shipping and returns on all orders

TERMS & CONDITIONS

What is your return policy?

If you are not 100% satisfied, you can exchange or return your items for free within 14 days from shipping. However, you can only exchange for free once.
We provide a 12-month warranty for all our products. The warranty includes, only when it is due to our quality problems, particular eyewear part replacement, lenses replacement, return, and exchange. Please note that customers will be responsible for the shipping cost after 14 days. Extra charges may apply if you place new orders. For more details, please contact our customer service representative for professional help.

To complete your return, we require your order number and member ID .

To return your product, you should mail your product to: J&S Sincere Company(Customer Return), 33 Hammond Unit 210, Irvine CA 92618.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do you have a warranty?

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

I want to return my glasses. How do I get an RA number?

If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in package:

  1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
  2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
  3. A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.

I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Can I exchange the items received?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@lifeartglasses.com and send your item to:

Sincere Company(Customer Return) 
33 Hammond Unit 210, Irvine, CA 92618


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What is Pupillary Distance?

Pupillary distance (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible. The average adult’s PD is between 54-74 mm; kids' are between 43-58 mm. Your eye doctor will usually measure your PD during an eye exam. However, if it was not given to you, the below 5 steps will help you measure it yourself.

How to Measure Your PD?

  1. Stand 8 in. away from a mirror.
  2. Hold a ruler against your brow.
  3. Close your right eye then align the ruler’s 0 mm with the center of your left pupil.
  4. Look straight then close your left eye and open your right eye.
  5. The mm line that lines up to the center of your right pupil is your PD.

 

How to Measure Your Pupillary Distance

What Is Pupillary Distance?

PUPILLARY DISTANCE (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible.

The average adult’s PD is between 54-74 mm; kids' are between 43-58 mm.

Pd 62 mmPD = 62 mm

If you don’t have your PD from your eye doctor, you can measure it yourself with the help of a friend, as demonstrated in this quick HOW-TO-VIDEO, or you can measure it yourself with our step-by-step guide below.

Why Is It Important?

Every set of prescription lenses has an “optical center,” which is determined by pupillary distance. Pupillary distance is used to determine where you look through the lens of your glasses and should be as accurate as possible.

Optical CenterOptical Center

Measure The Distance

Your prescription may tell you your PD. But if the PD is not available, use your friend or a mirror to help you figure it out.

NECESSARY TOOLS:

RulerMillimeter Ruler
MirrorMirror

MEASURING YOUR OWN PD

1

Stand 8 in. away from the mirror.

Stand 8 inch away from the mirror
2

With your face straight, hold the ruler against your brow.

With your face straight, hold the ruler against your brow.
3

Close your right eye and align the ruler’s zero to the center of your left pupil.

Close your right eye and align the ruler’s zero to the center of your left pupil.
4

While looking straight, close your left eye and open your right eye.

While looking straight, close your left eye and open your right eye.
5

Read the mm line that lines up with the center of your right pupil. This number is your PD.

Close your right eye and align the ruler’s zero to the center of your left pupil.

A Few Things to Note

  • Measure your PD 3-4 times to ensure it's accurate and consistent.
  • Range of Adult PD: 54-74 mm
  • Range of Child PD: 43-58 mm

HAVING A FRIEND MEASURE YOUR PD

If a friend is measuring your PD, keep both eyes open and have your friend put the zero on the millimeter ruler over the center of one pupil, then measure the distance to the center of the other pupil.

HAVING A FRIEND MEASURE YOUR PD

TIPS WHEN A FRIEND IS MEASURING

  • Have them crouch/sit while you stand so they are out of your field of vision.
  • Keep your eyes as still as possible.
  • Look above his/her head at something approximately 10-20 ft. away.
  • Do not look at the person measuring!

What Is Single Vs Dual PD?

SINGLE PD is the pupillary distance between the center of one pupil to the other, which can be a distance PD or near PD. Distance PD can be used to order any type of prescription glasses except reading glasses. Read below to learn how to calculate near PD for reading glasses.

Single Pd Faq

DUAL PD, or monocular PD, consists of two numbers and is the distance between the centers of each pupil to the bridge of the nose. Dual PD is usually written in the following notation: 32/30. The first number is always the right eye (OD) measurement, and the second number is the left eye (OS).

Dual Pd Faq

How Do You Calculate Near PD For Reading Glasses?

You can calculate Near PD for reading glasses by subtracting 3mm from your distance PD. For example, if your distance PD is 63mm, then your near PD is 60mm.

If you are using Dual PD to calculate near PD, then subtract 1.5mm from each eye’s measurement. For example, if your dual PD is 33/31mm then your near PD would be 31.5/29.5mm.

With your PD in one hand and your prescription in another, you can save time and money by handling all of your optical needs at LifeArt.