Free standard shipping and returns on all orders


What is your return policy?

If you are not 100% satisfied, you can exchange or return your items for free within 14 days from shipping. However, you can only exchange for free once.
We provide a 12-month warranty for all our products. The warranty includes, only when it is due to our quality problems, particular eyewear part replacement, lenses replacement, return, and exchange. Please note that customers will be responsible for the shipping cost after 14 days. Extra charges may apply if you place new orders. For more details, please contact our customer service representative for professional help.

To complete your return, we require your order number and member ID .

To return your product, you should mail your product to: J&S Sincere Company(Customer Return), 33 Hammond Unit 210, Irvine CA 92618.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do you have a warranty?

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

I want to return my glasses. How do I get an RA number?

If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in package:

  1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
  2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
  3. A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.

I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Can I exchange the items received?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Sincere Company(Customer Return) 
33 Hammond Unit 210, Irvine, CA 92618



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About LifeArtVision

LifeArtVision was founded in 2017 by two independent eyewear designers
to answer this question:

Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus LifeArtVision was born in the Orange County - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with LifeArtVision.

LifeArtVision Optical was built upon the following principles, and is dedicated to fulfilling them:

  • To provide the most affordable eyeglasses to people all over the world.
  • To provide the highest-quality optical lenses to our customers.
  • To make it easy to order eyeglasses online.
  • To provide exceptional customer support.
Domestic and foreign factory strength let the company set product production, sales in one. For a long time, we continue to invest in strengthening the company's infrastructure construction, active research and development and introduction of high-tech products, from the blade design, four-point stable technology, very good to enhance the firmness of rimless glasses. In 2021, LifeArtVision devoted itself to the research and development of all new screws free structure glasses. After tens of thousands of structural tests and tens of thousands of experiments, LifeArtVision successfully developed the "magic card series" in 2021 and applied for the product invention patent. At the same time, the design process is also innovative, and created the enamel glaze process. The color glaze is perfectly integrated into the outer edge of the lens, so that it looks like a frame is actually rimless empty inspiration.

LifeArtVision glasses is the leader of rimless diamond rimmed glasses. Each LifeArtVision diamond rimmed glasses comes from the designer's unique 27 perfect processes, and is purely handmade. LifeArtVision series of glasses ranks among the international high-end rimless diamond rimmed glasses because of its fashionable appearance, exquisite technology and excellent quality. Known by celebrities around the world as the "global rich artistic glasses"

In the development of LifeArtVision glasses, we always adhere to the spirit of innovation and craftsmanship. We insist that product innovation is the foundation of brand development and establishment. Therefore, we strive for perfection in every link of glasses production, and based on creating high-end diamond-rimmed glasses with 100% customer satisfaction, we have established a leading position in customer service satisfaction in the industry.