Free standard shipping and returns on all orders
What is your return policy?

If you are not 100% satisfied, you can exchange or return your items for free within 14 days from shipping. However, you can only exchange for free once.
We provide a 12-month warranty for all our products. The warranty includes, only when it is due to our quality problems, particular eyewear part replacement, lenses replacement, return, and exchange. Please note that customers will be responsible for the shipping cost after 14 days. Extra charges may apply if you place new orders. For more details, please contact our customer service representative for professional help.

To complete your return, we require your order number and member ID .

To return your product, you should mail your product to: J&S Sincere Company(Customer Return), 33 Hammond Unit 210, Irvine CA 92618.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do you have a warranty?

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

I want to return my glasses. How do I get an RA number?

If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in package:

  1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
  2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
  3. A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.

I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Can I exchange the items received?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@lifeartglasses.com and send your item to:

Sincere Company(Customer Return) 
33 Hammond Unit 210, Irvine, CA 92618


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Ever have trouble trying to figure out what kind of frame is best for your face? With our guide, you'll learn there's a frame style for everyone — and we can tell you what best fits you!

It is likely that you have one of the following face shapes: oval, square, round, heart, or diamond. By looking at a mirror and taking a close look at your facial features, you can determine which one matches you.

Which Glasses Shapes Suit Oval Faces?

Oval

Many different glasses shapes suit oval faces. A face with an oval shape features higher and slightly wider cheekbones that are slightly narrower towards the forehead. This long, rounded face shape allows you to pull off almost any style — especially oversized and wide frames. With an oval face shape, feel free to go bold with a funky color, texture or frame shape. Square, wayfarer, tortoise, and rectangular — the possibilities are endless!

Our only advice is to steer clear of narrow frames and frames with heavy design elements. They might add a bit of unnecessary length to your oval face.

Our suggestions for oval faces:

Rectangle, Oval, Square, Round, Wayfarer, and Horn

Which Glasses Shapes Suit Square Faces?

Square

Many different kinds of glasses shapes suit square faces. If you have a square-shaped face, many great pairs of eyeglasses can flatter your features. When it comes to proportion, square faces are widest along the jaw and forehead. Due to this shape being defined by a strong jawline, glasses that sit high on the nose add length that flatters this face.

To draw focus to your strongest features, choose a dark and rounded, rather than angular, frame. A round eyeglass frame will soften as well as add contrast to your angular features, making your face stand out. Frameless and semi-frameless styles are a great place to start.

Our suggestions for square faces:

OvalRound, and Wayfarer

Which Glasses Shapes Suit Round Faces?

Round

There are many glasses shapes that suit round faces. Out of all of them, angular frames work especially well. With a proportion that's relatively equal in width and length, round faces should look to sharp-angled frames to add a little extra definition and depth.

Avoid small and round frames so your features don’t become lost. And by choosing a pair of frames that are more angular and wider, you can add the illusion of length to your face. Full-frame and semi-frameless glasses are great styles to consider.

Our suggestions for round faces:

RectangleSquare, and Wayfarer

Which Glasses Suit Heart Shaped Faces?

Heart-Shaped

There are many glasses that fit heart-shaped faces. Heart-shaped faces are widest at the forehead with a narrow chin and high cheekbones.

So, to look your best and brightest, find round or oval-shaped eyeglass frames that are thin and lightly colored. Avoid bottom-heavy frames, oversized frames, and frames with a lot of design elements. The goal is to draw attention to the top of the face and add balance to the width of your face. Also, consider frames that are slightly wider than your forehead to add even more beauty and balance to your facial features. If you're looking to soften your angular features, a frameless style is especially flattering.

Our suggestions for heart-shaped faces:

RectangleOval, and Wayfarer

Which Glasses Suit Diamond Shaped Faces?

Diamond

Many glasses frames suit diamond-shaped faces. Diamond-shaped faces are the rarest face shape and are characterized by their full cheeks and narrow forehead and jawline. The best look for your face shape is a frameless or oval frame style with a strong brow line. These shapes will help balance your face and highlight your best features.

Play up your unique features with fun and funky frames — like a horn frame or cat eye frame — but keep them delicate to prevent them from accentuating anything you might not want them to.

Our suggestions for diamond-shaped faces:

RectangleOval, and Horn