OUR PROMISE TO YOU
Backed by Vision Guarantee
Your satisfaction is our top priority, and we’re committed to ensuring that every pair of glasses meets your highest expectations.
Return or exchange eligible items within 45 days of the ship date. Add Free Returns at checkout for a prepaid label and no return fees.
Our 12-month warranty covers manufacturing defects: incorrect lens fabrication, coating failure or peeling, and structural frame defects. If we confirm a defect, we remake or replace the item at no charge.
Our lenses are precisely crafted with advanced technology and strict quality control for flawless vision clarity.
Frequently Asked Questions
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What does the 12-month warranty cover?
Every product includes a 12-month limited warranty covering manufacturing defects, such as incorrect lens fabrication, coating failure or peeling, and structural frame defects. Anti-reflective coatings and photochromic films are included.
If we confirm a defect, we remake or replace the item at no charge and reimburse return shipping up to $7.
Not covered: normal wear and tear, accidental damage, errors in the prescription or frame details provided at checkout, and frame damage caused by installing or removing replacement lenses.
How do I make a warranty claim?
To make a warranty claim, follow these simple steps:
- Contact our support team via email or live chat.
- Provide proof of purchase and photos of the issue.
- Our team will review your claim and guide you on the next steps, including repair or replacement.
Can I return my glasses if I'm not satisfied?
Frames, non-custom accessories, and unused non-prescription lenses can be returned or exchanged within 45 days of the ship date. Return fees apply unless you added Free Returns at checkout.
Prescription and replacement lenses are custom made, so they can't be returned or remade for incorrect prescription details, PD or frame model, or a change of mind.
How do I start a return?
Start every return or exchange in our return portal within 45 days of the ship date:
- Enter your order details in the portal.
- Pack the item in its original case with all accessories, plus a note with your RA number and a short description.
- Ship it to the address the portal gives you.
Full details are in our Refund Policy.
What if my prescription feels incorrect?
Contact us right away. We check your lenses against the prescription you submitted. If we made them incorrectly, we remake them at no charge.
How long does it take to process a warranty claim or return?
Once we receive and inspect your return or warranty claim, we email you the result. Approved refunds go back to your original payment method; how long they take to appear depends on your bank or card provider.
Are there any additional costs for repairs or replacements?
If the issue falls under our warranty coverage, repairs or replacements are free. For issues outside warranty coverage, our team can provide repair or replacement options at a reasonable cost.
Can I use the Vision Guarantee for prescription updates?
Our Vision Guarantee does not include free updates for prescription changes. However, we can guide you through ordering replacement lenses at an affordable cost if your prescription changes.
Who do I contact for help with the Vision Guarantee?
Our customer service team is here to help:
- Email: vip@lifeartvision.com
- Phone: +(949) 873-0368
- Live Chat: available on our website during business hours.
How dark will my photochromic lenses get?
Photochromic lenses darken when exposed to UV light, but temperature affects the final tint too. They reach their darkest in cooler conditions, so on hot summer days they won't get quite as dark as they do in cold weather. This is completely normal — it's how all photochromic lenses behave.
