OUR PROMISE TO YOU

Backed by Vision Guarantee

Your satisfaction is our top priority, and we’re committed to ensuring that every pair of glasses meets your highest expectations.

We offer a no-questions-asked return or exchange policy within 90 days of delivery. Find the perfect fit with ease.

Rest assured with our full-year warranty. We’ll repair or replace any manufacturing defects, from lens scratches to frame breakage.

Our lenses are precisely crafted with advanced technology and strict quality control for flawless vision clarity.

Frequently Asked Questions

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What is covered under the 365-Day Warranty?

LifeArt Vision provides a 365-day warranty starting from the day you receive your glasses. This warranty ensures coverage for any clear defects in materials or workmanship, including issues with frames, lenses, or other manufacturing-related flaws.

Please Note: This warranty does not cover damage resulting from accidents, negligence, or improper care, such as:

  • Dropping or mishandling the glasses.
  • Exposure to extreme conditions (e.g., heat or chemicals).
  • Normal wear and tear beyond the warranty period.

We are committed to delivering quality eyewear and will repair or replace eligible items free of charge under this warranty.
How do I make a warranty claim?

To make a warranty claim, follow these simple steps:

  1. Contact our support team via email or live chat.
  2. Provide proof of purchase and photos of the issue.
  3. Our team will review your claim and guide you on the next steps, including repair or replacement.
Can I return my glasses if i'm not satisfied?

Yes! If you’re not satisfied with your glasses, you can return or exchange them within 90 days of receiving your order. Glasses must be in their original condition and packaging.
How do I start a return?

To initiate a return:

  1. Contact our customer service team within 90 days of delivery.
  2. Choose whether you’d like a refund or an exchange.
  3. Ship the glasses back to us in their original condition.

Once we receive your glasses, we’ll process your request promptly.
What if my prescription feels incorrect?

If your prescription doesn’t feel right, reach out to us immediately. We’ll work with you to review the issue and adjust your lenses if necessary to ensure they meet your prescription accurately.
How long does it take to process a warranty claim or return?

Warranty claims and returns are typically processed within 5–7 business days of receiving your glasses. Refunds may take an additional 3–5 business days to appear on your original payment method.
Are there any additional costs for repairs or replacements?

If the issue falls under our warranty coverage, repairs or replacements are free. For issues outside warranty coverage, our team can provide repair or replacement options at a reasonable cost.
Can I use the Vision Guarantee for prescription updates?

Our Vision Guarantee does not include free updates for prescription changes. However, we can guide you through ordering replacement lenses at an affordable cost if your prescription changes.
Who do I contact for help with the Vision Guarantee?

Our friendly customer service team is here to help! You can reach us via: