Free standard shipping and returns on all orders

TERMS & CONDITIONS

What is your return policy?

If you are not 100% satisfied, you can exchange or return your items for free within 14 days from shipping. However, you can only exchange for free once.
We provide a 12-month warranty for all our products. The warranty includes, only when it is due to our quality problems, particular eyewear part replacement, lenses replacement, return, and exchange. Please note that customers will be responsible for the shipping cost after 14 days. Extra charges may apply if you place new orders. For more details, please contact our customer service representative for professional help.

To complete your return, we require your order number and member ID .

To return your product, you should mail your product to: J&S Sincere Company(Customer Return), 33 Hammond Unit 210, Irvine CA 92618.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do you have a warranty?

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

I want to return my glasses. How do I get an RA number?

If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in package:

  1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
  2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
  3. A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.

I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Can I exchange the items received?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@lifeartglasses.com and send your item to:

Sincere Company(Customer Return) 
33 Hammond Unit 210, Irvine, CA 92618


US

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Cutting Out the Middleman: Why LifeArt Vision Does It Best - LifeArtVision

From Us to You: How LifeArt Delivers Top-Quality Eyewear

By J S

At LifeArt Vision, we take pride in maintaining complete control over every aspect of our eyewear, from design to delivery. Unlike many brands, we cut out the middleman, allowing us to offer you top-quality products at unbeatable prices.

Our eyewear is exclusively designed by our talented in-house team. Their expertise ensures that our glasses are not only durable but also unique -- our styles are truly one-of-a-kind. Our skilled technicians are dedicated to crafting high-end eyewear with precision and care, so you can trust that you're receiving the best quality affordable eyewear.

By operating solely online, we eliminate the overhead costs of traditional retail stores, passing the savings directly to you. This means you can choose from a wide range of eyewear options at a fraction of the price you'd find elsewhere.

 

Complimentary Hi-Index Lenses and More

With every frame purchase, we include complimentary 1.61 index single vision lenses. These lenses are not only thin but also cater to most prescription needs. All lenses come with anti-reflective, scratch-resistant, and UV coatings with no additional costs.

We recognize that everyone's vision needs are different. That's why we also offer more specialized options like bifocal lenses, progressive lenses, and blue light protection technology. Our goal is to provide eyewear that meets your unique needs while enhancing your style.

 

Customer Service

At LifeArt Vision, we prioritize your satisfaction. Our friendly and professional support team is here to assist you via email or phone. You can also Live-Chat with a real person. We value your feedback and are committed to promptly addressing any questions, comments, or suggestions you may have.

Shopping with us is simple and convenient. Whether you're using your phone, tablet, or computer, you can easily browse and purchase eyewear online. Our streamlined process ensures a safe and hassle-free experience.

 

Quality Assurance

Your satisfaction is our top priority. We're dedicated to ensuring that you're happy with both our products and our service.

We stand behind the quality of every pair of glasses we sell. If, for any reason, you're not completely satisfied with your purchase, we offer a comprehensive satisfaction guarantee:

  • Free return shipping for all US addresses
  • 14-day return policy

Discover eyewear that offers exceptional quality, unique design, and great value -- all from the convenience of shopping online. Your perfect pair of glasses is just a few clicks away. Visit us today and let us help you find eyewear that not only meets but exceeds your expectations.

 

These materials are being issued with the understanding that J&S Sincere Vision Inc., and all of its brands, partners, and affiliates, is not engaged in rendering legal, medical, or other professional services and is providing these for informational purposes only. If legal or medical expert assistance is required, the services of a competent legal or medical professional should be sought.

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