Free standard shipping and returns on all orders
What is your return policy?

If you are not 100% satisfied, you can exchange or return your items for free within 14 days from shipping. However, you can only exchange for free once.
We provide a 12-month warranty for all our products. The warranty includes, only when it is due to our quality problems, particular eyewear part replacement, lenses replacement, return, and exchange. Please note that customers will be responsible for the shipping cost after 14 days. Extra charges may apply if you place new orders. For more details, please contact our customer service representative for professional help.

To complete your return, we require your order number and member ID .

To return your product, you should mail your product to: J&S Sincere Company(Customer Return), 33 Hammond Unit 210, Irvine CA 92618.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do you have a warranty?

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

I want to return my glasses. How do I get an RA number?

If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in package:

  1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
  2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
  3. A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.

I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Can I exchange the items received?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@lifeartvision.com and send your item to:

Sincere Company(Customer Return) 
33 Hammond Unit 210, Irvine, CA 92618


US

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Common Rx Acronyms

Here is a list of some optical abbreviations that will help you order your glasses from LifeArt:

ADD (also NV-ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Can be used for bifocal or progressive glasses, or for single-vision reading or computer (intermediate) vision glasses.

AR: Anti-Reflective. A coating that reduces reflection on the lenses.

AXIS: the angle at which the Cylinder (CYL) is placed on a lens to correct an astigmatism. It ranges from 1 to 180.

BAL: the Rx calls for balance lenses, meaning the same Rx for each eye. Often used when a person has no sight in one eye, so both lenses will have the same thickness.

BD, BI, BO, BU: a prism correction on your Rx (may be indicated with Δ, and one of these four abbreviations. The B stands for base, and it could be base down (BD), base in (BI), base out (BO), or base up (BU).

CYL: the Cylinder. Combined with the AXIS, the CYL corrects an astigmatism.

DS: the abbreviation for diopter simplex. An eye dr. may write DS on an Rx in the Cylinder (CYL) field if no astigmatism correction is needed.

DV: distance vision.

FT: flat-top bifocal.

NV: near vision.

NV-ADD (also ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Can be used for bifocal or progressive glasses, or for single-vision reading or computer (intermediate) vision glasses.

OD: Latin for Oculus Dexter, meaning the right eye.

OS: Latin for Oculus Sinister, meaning the left eye.

OU: Latin for Oculus Uterque, meaning each eye.

PAL: Progressive Addition (or Adjustment) Lens: sometimes on a Progressive Rx an eye dr. will write two different numbers for the NV-ADD, perhaps +2.25 and +2.50, to increase the reading power in the NV-ADD for Progressive lenses.

PD (Pupillary Distance): the PD is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the glasses.

PL: Plano. Latin for "flat." If this is in the SPH section of an Rx, it means no nearsighted or farsighted correction is needed.

RX: a prescription.

SPH: the first section on an Rx. It corrects nearsighted or farsighted vision.

UV: the abbreviation of ultraviolet. UV light is invisible to the human eye, but it is UV light that gives us a sunburn, and too much exposure to it can damage the eye. All of the lenses Zenni Optical offers come with 100 percent UV protection, for free.

VA: Visual acuity: how well the eye can see. Sometimes this may be written on an Rx, with a number such as 20/20. This would indicate that with eyeglasses made to this Rx, the vision would be corrected to 20/20 vision.