Free standard shipping and returns on all orders
What is your return policy?

If you are not 100% satisfied, you can exchange or return your items for free within 14 days from shipping. However, you can only exchange for free once.
We provide a 12-month warranty for all our products. The warranty includes, only when it is due to our quality problems, particular eyewear part replacement, lenses replacement, return, and exchange. Please note that customers will be responsible for the shipping cost after 14 days. Extra charges may apply if you place new orders. For more details, please contact our customer service representative for professional help.

To complete your return, we require your order number and member ID .

To return your product, you should mail your product to: J&S Sincere Company(Customer Return), 33 Hammond Unit 210, Irvine CA 92618.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do you have a warranty?

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

I want to return my glasses. How do I get an RA number?

If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in package:

  1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
  2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
  3. A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.

I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Can I exchange the items received?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@lifeartglasses.com and send your item to:

Sincere Company(Customer Return) 
33 Hammond Unit 210, Irvine, CA 92618


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How to choose a pair of glasses that fit your own? - LifeArtVision

Choosing the Right Eyeglasses

There is a lot to consider when it comes to picking out the perfect pair of eyeglasses. Glasses can be thought of as both a health and wellness item but also a piece of fashion. Seamlessly weaving these two things together is what creates the ideal fit. In this blog, we will touch on a few key points everyone should think about when shopping for eyeglasses.

 

The Risks of Poor-Quality Glasses

  • They can negatively impact your vision. Poor-quality lenses can affect astigmatism, hinder amblyopia treatment, and worsen myopia in children. Impurities in the resin can lead to vision distortion or discomfort.
  • The material can be harmful. Inferior metal frames may contain toxic impurities or even radioactive elements, posing health risks.
  • They can have assembly issues. Glasses that don’t meet quality standards might have misaligned lenses, incorrect pupil distance, or faulty astigmatism correction -- affecting visual clarity and comfort.
  • Low-quality frames can cause skin irritation, allergies, or discomfort due to their poor construction.

 

How to Choose the Right Glasses

  • Visit your optometrist regularly. Ensure you get your eyes tested at a reputable institution. Inaccurate optometry can lead to worse vision. Avoid strenuous activities and alcohol before the test for the most accurate results.
  • Select high-quality lenses. Lens quality greatly impacts overall eyewear performance. Resin and polycarbonate lenses are ideal for active individuals. Glass lenses are typically more durable but more prone to breaking. For those with prescriptions, choose lenses with a higher refractive index to keep them thinner and more comfortable.
  • Frame comfort is crucial. Opt for lightweight materials like titanium or carbon-based frames for better comfort and durability. Also, consider pupillary distance. The frame’s geometric center should align with your pupil distance. Ensure the frame height accommodates both distance and near vision needs. Children’s frames should be flexible, strong, and adjustable to accommodate growth and ensure safety.

 

The Fashion Choices That Matter Most

  • Color and style. Just like any fashion accessory, the color and style of your glasses are important. The style -- be it round, square, or irregular -- affects your look, while the color should harmonize with your wardrobe.
  • Face shape. In addition to style and color, the shape of your face plays a significant role in determining the right glasses. Round faces usually look best with rectangular or geometric shapes. Long faces usually look best with wide frames to balance the length of the face. For square faces, it’s typically best to wear round frames to soften the strong angles of the face.

 

Buying eyewear can be tricky. There are many factors at play that require careful consideration. At LifeArt, we make shopping for eyeglasses easy and fun. Our streamlined system allows you to customize a wide variety of features and styles. We are always updating our product line twice a month to bring you the latest designs and fashion trends so that you can always look and feel your best.

 

These materials are being issued with the understanding that J&S Sincere Vision Inc., and all of its brands, partners, and affiliates, is not engaged in rendering legal, medical, or other professional services and is providing these for informational purposes only. If legal or medical expert assistance is required, the services of a competent legal or medical professional should be sought.

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